Terms and Conditions

When you place an order with My Fairy World you are automatically entering into our terms and conditions. Please read our Terms and Conditions carefully before placing any orders with www.myfairyworld.com.au.   Your subsequent purchase will indicate your acceptance of these terms and conditions.

These terms and conditions may be modified from time to time and your continued use of this site and any subsequent purchases made shall signify your agreement to be bound by any change.

My Fairy World Order Information

Billing

Please ensure when placing an order you enter your details correctly including your telephone number so we can contact you if need be.  The name on the credit card used for payment must match the billing name on the order.  We reserve the right to cancel any order, which we determine does not meet this requirement.  It is important you enter the correct shipping information to ensure that the parcel is delivered correctly.

Currency

All product and shipping prices are quoted on this website in Australian Dollars (AUD).  All transactions are settled in AUD.

GST & Taxes

On all orders placed for delivery in Australia, prices are inclusive of GST.  Orders to be shipped to an international address are exempt from Australian Taxes.  The prices listed do not include any overseas duties, customs or import charges, which may apply.  Any additional charges will be at the expense of “you” the purchaser and will not be covered by My Fairy World.

Colour

Please note that colour of products will sometimes vary depending on the quality and make of the computer monitors they are being viewed on.

Small Parts

IMPORTANT NOTE – please be aware that some products sold by My Fairy World contain small parts that are not suitable for children under the age of 3 years as they pose a choking hazard.  It is recommended by My Fairy World that all products sold be used under the supervision of an adult or guardian.

Order Confirmation

Order confirmation will be sent to your email address reconfirming your shipping / delivery details, charges and any other relevant information.  This email is to confirm we have received your order.

If we are unable to obtain authorization for payment or in the case where we may suspect fraudulent use of a credit card – we reserve the right not to accept your order.  We also reserve the right not to accept your order if certain shipping restrictions apply for the area of delivery, or if the item is out of stock or withdrawn from sale for any particular reason.

Delivery Information

When placing your order please allow for the following:

  • Please allow at least 1 – 3 business day for handling before your order can be dispatched.  Where possible every attempt will be made to process your orders once confirmed on that working day, but this will vary subject to the quantity of the order.
  • In the event of an incomplete delivery, shipping will only be charged for the first delivery.
  • Please note that when finalizing your order you include a valid street number, suburb, postcode and contact telephone number.  Orders can be processed or sent without this information and My Fairy Door will not be held responsible for any delays due to incorrect of missing delivery information.

Returns & Exchanges

All sales are final.  Exchanges / refunds are not accepted, expect in the case of defective good or an incorrect shipment.  You must advise us within seven ( 7 ) working days of receiving your order if there is a defective item.  Proof of purchase will be required.  Please use the receipt shipped with the goods.

In the event of a fault, it is our company policy for any return products to be posted to the My Fairy World Head Office at the customers expense.  Once the product has been received at our Head Office and deemed a manufacturing fault, we will refund the postage amount incurred if you include a receipt.

Before returning goods please send us an email to info@myfairyworld.com.au advising of the problem and the reason for return.  We will email you with the return address and return number.  When approved for return, the item/s must be forwarded to My Fairy World by registered mail.  Upon receiving the return order please allow 1 – 2 weeks from the day you return your goods to process the return.

Information on our website

My Fairy World has done everything to ensure that the information we provide on this site is accurate as possible.  My Fairy World does not accept any responsibility for any errors, or omissions in the site contents.

We reserve the right to modify, edit or delete the information provided on this site at any time in order to improve our services to you.

Privacy Policy

Your information is solely used to process your order and will never be shared with other parties.  Payments are processed securely.  You will never be contacted with promotions or announcements unless you opt-in to email updates.

Copyright

All designs, images and photographic material are subject to copyright and are wholly owned by My Fairy World.  No material represented on the My Fairy World website may be used without prior written authorisation.